Refund policy

A refund will not be provided in following cases:


- The refund was requested beyond 30 calendars days of delivery; Product sent in for refund does not include all original accessories, attachments and packaging, any item is not in new condition, i.e. with cracks, dents or scratches.

- Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with.

- Any product fault or damage has been caused by unauthorized use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation.

- Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration.

- Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.

- Respective product has not been sent back to SUBLUE 7 calendar days after refund confirmation from SUBLUE.

- The date of activation exceeds 30 days after the date of delivery.

*Return policy may vary based on geographic location. Subject to local laws and regulations.